Latest Jobs
Full Time, Full Time, Hybrid, Permanent
Staffordshire
Posted 1 day ago
Team Manager - Field Operations - Hybrid Working -Stone, Staffordshire
Up to £45,000 + Monthly Performance-Based Commission
Safer Hand Solutions are proud to be working in partnership with a growing and ambitious organisation to recruit a Team Manager - Field Operations.
This is an exciting opportunity for an experienced people manager who thrives on developing teams, driving performance and creating a high-performance culture.
Whether your background is within field operations, sales management, customer service, contact centres, debt recovery, collections, compliance, legal services, or another KPI-driven environment, we'd love to hear from you.
As Team Manager, you will lead and develop a team of field-based professionals, ensuring high levels of performance, compliance, customer service and operational efficiency. The team includes Enforcement Agents and Senior Enforcement Agents, making this an excellent opportunity for a strong people leader looking for a new challenge.
Key Responsibilities
- Lead, coach and develop a team of field-based colleagues.
- Monitor performance against productivity, quality and compliance targets.
- Conduct regular one-to-ones, coaching sessions and performance reviews.
- Analyse KPI data and identify opportunities for improvement.
- Manage complaints, escalations and operational issues effectively.
- Support recruitment, onboarding and training initiatives.
- Work closely with internal stakeholders to drive operational excellence.
- Ensure adherence to company policies, client requirements and regulatory standards.
- Drive a culture of accountability, engagement and continuous improvement.
- Previous experience leading and developing teams within field operations, sales, account management, customer service, debt recovery, collections, compliance or another performance-driven environment.
- Experience managing remote or field-based employees would be highly advantageous.
- Strong coaching, mentoring and people management skills.
- A proven ability to motivate individuals and improve team performance.
- Experience working with KPIs, reporting and performance analysis.
- Excellent communication and stakeholder management skills.
- Strong organisational and planning abilities.
- Confidence handling complaints, performance conversations and conflict resolution.
- Good Microsoft Office skills, particularly Excel.
- Field-based sales teams
- Regional Account Managers
- Business Development Executives operating remotely
- Fee earners working across multiple locations
- Field-based customer service teams
- Collections or debt recovery teams
- Contact centre teams
- Compliance or operational teams
- Enforcement
- Debt Recovery
- Collections
- Compliance
- Field Operations
- Salary up to £45,000 DOE
- Hybrid Working
- Monthly performance-based commission
- 25 days holiday plus bank holidays
- Christmas shutdown
- Company pension scheme
- Company sick pay scheme
- Mental health and wellbeing initiatives
- Regular company social events
- Genuine opportunities for progression and development
Job Features
| Job Category | Commercial |
Full Time, Hybrid, Permanent
Stone
Posted 1 day ago
Recruitment Coordinator Location: Stone, Staffordshire (Hybrid Working)
Salary: Up to £30,000 DOE
Contract: 12-Month Fixed-Term Contract with Potential for Permanent Employment
Safer Hand Solutions are proud to be working in partnership with a well-established and growing organisation to recruit a Recruitment Coordinator to join their People & Culture team.
This is an excellent opportunity for an organised and proactive individual who enjoys working with people, coordinating processes and delivering an outstanding candidate experience. The role is initially offered on a 12-month fixed-term contract, with the potential to become permanent for the right person.
Supporting the recruitment and onboarding process, you will play a key role in ensuring a smooth and professional experience for both hiring managers and candidates.
Key Responsibilities
- Coordinate the recruitment process from vacancy approval through to appointment.
- Create and advertise vacancies across a range of recruitment channels.
- Manage candidate applications and maintain accurate recruitment records.
- Arrange interviews, assessments and candidate communications.
- Liaise with hiring managers to coordinate recruitment activity and feedback.
- Prepare offer letters, contracts and onboarding documentation.
- Coordinate pre-employment checks, including references and right-to-work checks.
- Organise new starter inductions and onboarding activities.
- Coordinate equipment and access requirements for new employees.
- Maintain recruitment and onboarding systems and records.
- Produce recruitment and onboarding reports where required.
- Support continuous improvement initiatives across recruitment processes.
- Previous experience within recruitment, talent acquisition, HR administration or a coordination-focused role.
- Experience arranging interviews and managing candidate communications.
- Strong organisational skills with the ability to manage multiple priorities.
- Excellent attention to detail.
- Strong written and verbal communication skills.
- Good Microsoft Office skills, particularly Word and Excel.
- Ability to handle confidential information with professionalism and discretion.
- A proactive and solutions-focused approach.
- A positive attitude and the ability to work effectively as part of a team.
- Salary up to £30,000 DOE
- Hybrid working arrangement
- 25 days annual leave plus bank holidays
- Christmas office shutdown
- Company pension scheme
- Company sick pay scheme
- Mental health and wellbeing initiatives
- Regular social events
- Potential for a permanent opportunity following the initial 12-month contract
Job Features
| Job Category | Commercial |
IT Support Technician Stone, Staffordshire
£27,500+ DOE + Annual Performance Bonus
Full-Time | Office Based
Safer Hand Solutions are proud to be supporting a growing and successful organisation in the recruitment of an IT Support Technician. This is an excellent opportunity for an enthusiastic and proactive IT professional looking to join a business where they can make a real impact and take ownership of day-to-day technology support. Based on
Working closely with colleagues across the business, you will be the first point of contact for IT-related queries, ensuring staff have the systems, equipment and support they need to work effectively. You'll also liaise with external IT and telecommunications providers, helping to resolve issues and support ongoing improvements across the business.
Key Responsibilities
- Act as the first point of contact for IT support queries from office and field-based employees.
- Troubleshoot hardware, software and system issues, taking ownership through to resolution.
- Liaise with external IT and telephony providers to resolve technical issues and support business operations.
- Manage IT equipment including laptops, tablets, mobile devices and associated hardware.
- Set up equipment and user access for new starters and coordinate the return and reset of equipment for leavers.
- Maintain an accurate inventory of IT assets across the business.
- Support IT security initiatives and assist with Cyber Essentials and GDPR compliance requirements.
- Coordinate with external partners to ensure systems, networks and applications are operating effectively.
- Research and recommend new technologies and process improvements to enhance efficiency across the business.
- Manage the ordering, recycling and maintenance of IT equipment.
- Previous experience within an IT Support, IT Technician, Helpdesk or ICT Support role.
- Strong understanding of computer systems, software, hardware and mobile devices.
- Excellent problem-solving and troubleshooting skills.
- Strong communication skills with the ability to explain technical issues to non-technical users.
- Highly organised with the ability to manage multiple tasks and priorities.
- A proactive and commercially aware approach to technology and process improvement.
- Experience working with external IT providers would be advantageous.
- A willingness to learn and develop within a growing organisation.
- Starting salary from £27,500 dependent on experience.
- Annual company performance-based bonus.
- 25 days holiday plus bank holidays.
- Christmas and New Year office shutdown.
- Company pension scheme.
- Company sick pay scheme.
- Mental health and wellbeing initiatives.
- Regular social events throughout the year.
Job Features
| Job Category | Commercial |
European Business Development Executive
Location: Cheshire East (Hybrid Working)
Salary: £28,000 - £32,000 DOE + Bonus
Job Type: Full-Time, Permanent
Travel: European Travel Required
Ready to take your sales career international?
Safer Hand Solutions are supporting a growing and ambitious business in the search for a European Business Development Executive to join their expanding European sales team.
This is an exciting opportunity for a driven and commercially minded individual who enjoys building relationships, identifying new business opportunities, and helping companies grow within international markets. Whether you have previous B2B sales experience or are looking to take the next step in your commercial career, this role offers excellent development opportunities and the chance to travel across Europe.
The Role
As a European Business Development Executive, you will play a key role in expanding the company's presence across European markets by identifying new customers, building strong client relationships, and supporting business growth.
Key responsibilities include:
- Generating new business opportunities through outbound sales activity, networking, and industry events.
- Building and developing relationships with distributors and clients across Europe.
- Delivering engaging presentations and tailored commercial proposals.
- Working closely with the European Business Development Manager, sales teams, and marketing colleagues.
- Managing sales pipelines and maintaining accurate CRM records.
- Attending European trade shows, client meetings, and networking events.
What We're Looking For
- Fluent in both German and English (essential).
- Previous experience in B2B sales, business development, account management, or a customer-facing commercial role would be advantageous.
- Confident communicator with strong relationship-building skills.
- Self-motivated, ambitious, and driven to succeed.
- Comfortable making outbound approaches and developing new business opportunities.
- Willingness to travel throughout Europe when required.
- Additional European language skills would be beneficial but not essential.
What's on Offer?
- Salary of £28,000 - £32,000 depending on experience.
- Attractive bonus structure.
- Hybrid working available.
- European travel opportunities.
- Ongoing training and career development.
- Opportunity to join a growing and successful international business.
Interested?
If you speak fluent German, enjoy building relationships, and are looking for an exciting opportunity within international business development, we'd love to hear from you.
Apply today or contact Sean at Safer Hand Solutions for a confidential discussion.
Job Features
| Job Category | Commercial |
Contact Centre Agent Stafford, Staffordshire
£26,250 Basic + Uncapped Commission
Permanent Position
Hybrid Working Available
Safer Hand Solutions are proud to be working in partnership with a leading Staffordshire-based organisation to recruit a Contact Centre Agent on a permanent basis.
This is an excellent opportunity to join a growing and successful business that offers a supportive working environment, excellent training, hybrid working, and an attractive commission structure.
The Role As a Contact Centre Agent, you will be responsible for managing customer interactions via telephone, email, and live chat. You will support customers with enquiries, discuss solutions, and deliver a high standard of customer service.
Working within a busy contact centre environment, you will receive full training and ongoing support to help you succeed and progress within the business.
Key Responsibilities
- Handling inbound and outbound customer calls
- Responding to customer enquiries via email and live chat
- Building rapport with customers and providing excellent service
- Negotiating suitable solutions and payment arrangements
- Updating customer records accurately on internal systems
- Working towards individual and team targets
- Ensuring all customer interactions are handled professionally and compliantly
- Previous experience within a contact centre, call centre, or customer service environment
- Strong communication and listening skills
- Good computer and administration skills
- Ability to work in a target-driven environment
- Excellent problem-solving and negotiation abilities
- Positive attitude and strong team-working skills
- £26,250 basic salary
- Uncapped commission scheme
- Hybrid working following successful training/probation
- Permanent contract
- Ongoing training and development
- Career progression opportunities
- Company pension
- Generous holiday allowance
- Free onsite parking
- Supportive and friendly working environment
- Rotating shift patterns
Head of Operations | Staffordshire| Permanent| £60,000 + Car Allowance + Bonus
Safer Hand Solutions are partnered with a forward-thinking and dynamic organisation that is seeking an ambitious and hands-on Head of Operations to join their senior leadership team.
This is an exciting opportunity for a driven operational leader who thrives on motivating teams, driving performance, and delivering exceptional customer outcomes. We're looking for a real go-getter; someone who isn't afraid to roll their sleeves up, lead from the front, and inspire managers and teams to achieve their full potential.
The Role Reporting into the HR & Operations Director, you will take responsibility for the day-to-day operational delivery of services across multiple teams, ensuring high standards of quality, productivity, customer service, and performance are consistently achieved.
You will play a key role in translating business strategy into actionable plans, driving continuous improvement, and ensuring operational excellence remains at the heart of everything the business delivers.
Key Responsibilities
- Lead and develop a team of operational managers.
- Drive performance, productivity, and service standards across operational functions.
- Oversee resource planning, workload management, and operational delivery.
- Analyse KPIs and performance data to identify opportunities for improvement.
- Implement sustainable solutions to operational challenges.
- Lead change initiatives and support the successful adoption of new processes and systems.
- Foster a culture of accountability, engagement, and continuous improvement.
- Ensure compliance with company policies, procedures, and contractual requirements.
- At least 5 years' experience within an operational leadership or service delivery environment.
- Experience managing managers and developing high-performing teams.
- A proven track record of improving operational performance and delivering results.
- Strong leadership and coaching abilities.
- Excellent analytical and problem-solving skills.
- Experience leading teams through change and transformation.
- The ability to remain calm, decisive, and focused under pressure.
- Exceptional communication and stakeholder management skills.
- Salary of £60,000 per annum
- £4,800 Car Allowance
- Annual performance-related bonus
- 25 days holiday plus bank holidays
- Christmas shutdown period
- Company pension scheme
- Company sick pay scheme
- Social events throughout the year
- Wellbeing and mental health initiatives
Job Features
| Job Category | Commercial |
Audit Senior
Lancaster
Permanent - Full Time (37.5 hours per week)
Hybrid working but must be local to office
£36,000 - £39,000 per annum
We’re working with one of the largest UK payroll providers, leading firm of Accountants and Business Advisers operating across the UK, Ireland and the Nordics. They are expanding and require talented individuals within Audit and Assurance.
** To note, our client is very open to negotiations dependant on experience. They often have room to accommodate more senior employees so please still enquire.
About the Role
An excellent opportunity has arisen for an experienced Audit Senior to join a dynamic and forward-thinking Audit & Assurance team. This role offers the chance to be part of a collaborative environment where professional growth is supported and encouraged.
As an Audit Senior, you will play a pivotal role in the completion of audit fieldwork, planned substantive and analytical audit procedures, primarily conducted on-site at client premises. You will be responsible for the planning, execution, and completion of audit assignments, ensuring that audit files contain appropriate and sufficient documentation.
Additionally, you will prepare statutory financial statements from client data and identify high-risk areas, reporting key concerns to the Audit Manager or Partner. You will use your professional judgment to assess risk and ensure the integrity of financial information. As you progress in the role, you will take on additional responsibilities, including planning and finalising audit assignments.
Key Responsibilities:
- Leading audit fieldwork and executing substantive and analytical procedures.
- Preparing audit documentation in compliance with regulatory standards.
- Reviewing financial statements and identifying key risk areas.
- Collaborating with Audit Managers and Partners to ensure client needs are met.
- Coaching, mentoring, and supporting junior team members in their development.
- Ensuring effective client communication throughout the audit process.
- ACA or ACCA qualified (or equivalent experience).
- Proven experience within an audit-focused role.
- Strong technical knowledge of audit procedures and financial reporting standards.
- Excellent communication and interpersonal skills.
- Ability to manage multiple assignments and meet deadlines.
- A proactive approach to problem-solving and client service.
- Pension Scheme – Secure your future with a comprehensive pension plan.
- 33 Days Annual Leave – Achieve a healthy work-life balance with generous holiday entitlement.
- Life Assurance (4x Salary) – Supporting you and your family.
- Employee Referral Bonus – Be rewarded for bringing talent to the team.
- Employee Benefits Portal – Access to cashback and discounts on everyday purchases.
- Learning & Development Opportunities – Continuous support for professional and personal growth.
- Career Coaching – Ongoing career support and development.
- Birthday Day Off – Enjoy a day off on your special day.
- Enhanced Parental & Family Leave – Supporting you through life’s important moments.
- Social Events – A chance to connect and unwind with colleagues.
Job Features
| Job Category | Commercial |
Accounts Assistant
A busy and growing logistics company based in Stoke-on-Trent is looking to recruit a Junior / Trainee Accounts Assistant to join their friendly finance team. This role is ideal for someone at the early stages of their accounting career who is studying AAT and is keen to gain hands-on experience.
- NMW up to £28,000 (dependent of experience)
- Monday to Friday
- 8:00am – 5:30pm
- Stoke
- Assisting with sales invoicing
- Processing purchase ledger invoices
- Helping reconcile supplier statements
- Posting cash receipts with guidance from the team
- Assisting with expenses processing
- Raising order numbers and purchase orders
- Helping resolve basic invoice and account queries
- Maintaining records and supporting stock control
- General administration and finance support duties
- Some office-based experience preferred (accounts experience beneficial but not essential)
- Basic experience or exposure to Sage 50 (Online) preferred
- Comfortable using Excel and keen to develop your skills
- Good attention to detail and willingness to learn
- Friendly, reliable, and able to work well as part of a team
- Positive attitude and interest in developing a career in finance
- Full training and ongoing support to encourage development
- Clear progression opportunities within the finance team
- Bonus and pension
- Statutory Sick Pay
- 20 days holiday + BH
- Maternity Leave
- Pension scheme
- Onsite carpark
- Christmas period shutdown
- Hands on, approachable and supportive management/directors
Job Features
| Job Category | Commercial |
CAD Technician
An enthusiastic, service driven, and detail orientated CAD Technician is required for a local, industry-leading manufacturing company based in Trentham, that offer innovative and bespoke fixed furniture designs on a national scale.
£24,000 – £35,000 DOE
Fulltime; Monday – Friday
8:30am-5pm
Trentham
Role:
Working within a dynamic and well-established team based in Trentham, as the CAD Technician, you will work both autonomously and collaboratively, managing various projects at one time. This role will entail a combination of both design and technical duties, as well as regular client communication and project management.
You will have the full support of the wider CAD team and managers with excellent in-depth training, both initially and ongoing.
In addition to the above, as the CAD Technician you will:
- Manage and plan multiple projects.
- Work closely with clients and other departments to understand design requirements.
- Take verbal direction and implement into designs/drawings and calculations from conception through to the final work.
- Prepare and produce documents and CAD layout drawings.
- Proof-read designs and drawings, identifying any errors and amending, as well as drafting and revising various aspects of designs, based on feedback too.
- Assist clients and colleagues with technical support and advise.
- Keep systems up to date with relevant information and communications.
- Take a proactive approach to training, development and learning.
- Efficiently prioritise tasks and manage multiple things at one time, as well as being able to work reactively if this is required from a client.
- Experience of managing customers and projects would be ideal.
- Understand deadlines with the capabilities of working towards final end dates.
- Very high attention to detail and accuracy of work.
- Confident communicator across written and verbal conversations.
- Positive approach to problem solving and customer service.
- A team-focused attitude.
- Ability to work to strict deadlines.
- Demonstrable experience of managing a bus workload and being able to prioritise effectively.
- Full support and development opportunities
- Quarterly reviews and pay appraisals
- Working within a strong, collaborative team
- Hands on, friendly and supportive management
- Onsite parking
Job Features
| Job Category | Commercial |
Registered Manager
Stoke on Trent
Monday - Friday - Full time - 9am - 5pm
£55k - £60k Plus performance bonuses
My client is a Children's Residential Care Company. My client believes that no child should be disadvantaged and that all children should be part of a community.
This is an excellent opportunity for an experienced Deputy Manager to grow and develop or an established Registered Manager to support the home.
In return for hard work and commitment you can expect, in addition to competitive pay and conditions and a range of benefits, to have a high-quality induction and ongoing training and development.
As the Registered Manager, you will be primarily responsible the running of the Children's Home in Stoke on Trent, with the support of the Responsible Individual.
The Registered Manager will be:
- Develop comprehensive care plans, ensuring each young person has a tailored plan that addresses their care, education, social, emotional, cultural, therapeutic and health needs.
- Develop a great team, working closely with the recruitment team, bringing in the right people for the home.
- Working closely with the Responsible Individual and the homes' Management team, ensuring the highest level of care for the young people.
- Develop systems to consult young people about the care they receive.
- Assign a Key Worker to each young person to implement their care plan.
- Establish and monitor high-quality care standards in line with the quality standards and the Dudley Home's Statement of Purpose.
- Take responsibility for addressing any complaints or child protection concerns.
- Working closely with external agencies, parents, and carers to promote the welfare of the young people.
- Attend and contribute to care planning and review meetings as appropriate.
- Ensure the children in your service are cared for at the best possible standard.
- Experience working with Local Authorities and Ofsted
- Proven track record as a Registered Manager or Deputy Manager.
- Passionate about making a difference to the lives of young people in care.
- At least 2 years' experience relating to residential care of children, with at least 1 year in a supervisory role within the 5 years.
- Level 3 in Children's Residential Care essential
- Level 5 in Leadership and Management for Residential Childcare preferred, if not then Level 5 must be enrolled within the first 6 months of starting the post.
- Understanding of The Quality Standards, SCCIF, childcare legislation, and regulatory requirements.
- Efficiency in planning, organising, budget control, resource allocation and team leadership.
- Confidence in effective verbal and written communication.
- Knowledge of the needs of children with behavioural, emotional, and social difficulties, including managing challenging behaviour.
- Full UK Manual Driver's Licence.
- Employee Assistance Service including free & confidential advice on a range of issues including medical, financial, housing, legal and tax
- Pension contributions
- Professional training, development, and career pathways
- Wellbeing Programme
- Recommend a Friend scheme
- Long Service Awards
Job Features
| Job Category | Health & Social Care |
Children’s Residential Senior Support Worker
Redditch
From £15.50 per hour + £70 per sleep in
My client is a well-known, Children’s Residential Care Company. My client believes that no child should be disadvantaged and that all children should be part of a community.
This is an excellent opportunity for a Team Leader to join the Children’s Home in Redditch, which has been rated as GOOD with Ofsted and works extremely well with external agencies including local authorities.
In return for hard work and commitment you can expect, in addition to competitive pay and conditions and a range of benefits, to have a high-quality induction and ongoing training and development.
As the Team Leader in Redditch home, you will be responsible for deputising in the Deputy Managers’ absence and supporting the Support Workers.
The Team Leader will be:
- Leading and supervising a team of care staff in Redditch children's residential home.
- Providing guidance, support, and mentorship to staff.
- Ensuring the team adheres to policies, procedures, and safeguarding regulations.
- Conducting staff meetings, appraisals, and performance reviews.
- Supporting with staff rotas and shift planning
- Ensuring the wellbeing, safety and welfare of the young people in the home.
- Responding appropriately to any incidents, safeguarding concerns or disclosures.
- Providing emotional and practical support to children, ensuring their needs are met.
- Creating and maintaining care plans tailored to individual children’s needs.
- Encouraging children’s independence, life skills, and positive behaviours.
- Supporting with education, activities, and social engagement.
- Addressing and managing challenging behaviours using de-escalation techniques.
- Maintaining accurate records of children’s care plans, daily logs, and incidents.
- Ensuring compliance with Ofsted regulations and Children’s Home Standards.
- Completing risk assessments and following health and safety protocols.
- Monitoring and ensuring compliance with legislation and organizational policies.
- Participating in inspections and audits, providing evidence of good practice.
- Working alongside social workers, therapists, teachers, and healthcare professionals.
- Attending and contributing to multi-disciplinary meetings.
- NVQ Level 3/4 Residential Childcare.
- Experience working within a Children’s setting, at least 2 years.
- Experience in a supervisory or leadership role.
- Safeguarding training and knowledge of child protection procedures.
- Empathy, patience, and resilience when working with vulnerable children.
- Strong communication and interpersonal skills.
- Ability to handle challenging behaviours effectively.
- Excellent organizational and administrative skills.
- Employee Assistance Service including free & confidential advice on a range of issues including medical, financial, housing, legal and tax
- Pension contributions
- Professional training, development, and career pathways
- Wellbeing Programme
- Recommend a Friend scheme
- Long Service Awards
Job Features
| Job Category | Health & Social Care |
