Works Scheduler


Reports To

The Scheduler/Planner will report to the Contract Managers and Directors.

Job Overview

This role will involve working alongside a busy repairs / maintenance and servicing team. Within this role you will be required to liaise with residents and a multi-skilled workforce to ensure that maintenance is completed effectively across a time management schedule.

The Scheduler/Planner will co-ordinate a field team with reactive call out visits. Quoting for work that is required including sourcing materials and calculating labour. They will have a good understanding of time management and be experienced in scheduling and organising jobs and cover. Must have a clear understanding of geographical regions and be able to schedule jobs for engineers in-line with economical and time saving measures. Candidates applying for the role as a Repairs Scheduler must have previous experience working within a similar role.

Responsibilities and Duties

  • Schedule Service/Breakdown jobs in for various Engineers on a daily basis
  • Speaking to customers and uploading maintenance jobs needing to be carried out
  • Type up all related paperwork and update spreadsheets/planners
  • Order materials and pass all relevant paperwork to the Stores man
  • Complete and collate associated paperwork
  • Scan relevant paperwork and send to clients
  • Complete monthly valuations and raise invoices
  • Log service dates and update databases
  • Log any repairs
  • Deal daily with tenant enquiries and assist Contract managers wherever necessary
  • Raise Invoices and pass to Accounts along with payments
  • Make sure Engineers Work Planners are full on a daily basis
  • Update clients
  • Receive material Invoices from Suppliers and update costings database
  • Process Engineers Out of Hours Call Out time sheets and paperwork and pass for payment


  • A Minimum of 5 x GCSE’s Grade A-C (Including Math’s & English)
  • Administration and Customer Service Qualifications
  • A minimum of 1 year scheduling/planning experience
  • Be friendly and hardworking with excellent attention to detail
  • Excellent organisational and project management skills
  • Exceptional telephone manner and attitude towards customers and clients
  • Solid Computer skills
  • Have excellent geographical knowledge

Additional pay:

  • Commission pay


  • Casual dress
  • Company events
  • Company pension
  • Employee discount
  • On-site parking


  • 8 hour shift
  • Monday to Friday

Job Information

Job Reference: PG47_1612527082
Salary: £19500 - £20500 per annum
Salary From: £19500
Salary To: £20500
Job Industries: Property and Housing
Job Locations: Stoke on Trent, Staffordshire
Job Types: Permanent
Job Skills: scheduling/planning experience

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