Customer Service Advisor

Customer Service Advisor   Due to company growth, this is a fantastic opportunity for an experienced Customer Service professional to join a thriving team and company based in Stone, Staffordshire, who I honestly just love recruiting for. You will be working as part of an award winning, well-established, family led company, that offers and fosters a supportive and forward-thinking work culture. It is somewhere where you will be proud to work, and they ensure all their staff feel valued. They take pride in investing in their employees through continuous personal and professional development, structured progression pathways, and a collaborative work environment across the business as a whole.

• Stone (Hybrid Working)
• Salary: £24,570 + uncapped commission
• Shifts worked on a rota basis / 37.5 hours per week:

 

Shifts as below:

Monday-Friday

8:00am to 4:30pm

9:30am to 6:00pm

12:00pm to 8:00pm

Saturday

8:00am to 2:00pm

The Role:   As the Customer Service Advisor, you will join an exceptional team of 15, and whilst this is a challenging role, it is highly rewarding role where no two days are the same. You’ll also play a key part in achieving the company goal: helping people get out — and stay out — of debt. You’ll handle inbound and outbound calls, live chat, and emails, working with customers who may be experiencing financial difficulty. Using excellent listening, questioning, and negotiation skills, you’ll agree fair and affordable payment arrangements while adhering to client instructions and regulatory requirements. On a day-to-day basis, as the Contact Centre Agent, your responsibilities will include:  

• Handle inbound and outbound customer contact via phone, live chat, and email
• Negotiate and agree affordable payment plans tailored to individual circumstances
• Manage objections professionally and compassionately
• Work collaboratively with your team to share best practice and improve performance
• Accurately update systems and maintain detailed case notes
• Work towards individual and team targets while delivering excellent customer service

Requirements To be successfully considered for the position of Customer Service Advisor, you will have a minimum of 1 year’s call centre experience, and a conscientious personality. In addition to this, you will also demonstrate:

• Proven customer service experience, with excellent listening and communication skills
• Great IT proficiency
• Strong written and verbal English
• Resilient and able to handle challenging conversations
• Self-motivated and target-driven
• Assertive yet compassionate approach
• Strong negotiation and objection handling skills
• Positive, friendly, and a team player
• High attention to detail with the ability to multitask and adapt quickly

Additional Information This role can be very challenging at times, but you have a fantastic support network, approachable managers, and mental health support at hand if needed. Also to note, as I think it says it all – the wider team recently reported 100% recommendation rate in their employee survey!! To make sure you feel confident in your ability to carry out the role, you will engage in a dedicated two-week induction/training programme, providing in-depth knowledge of the industry, the systems, and clients. After probation, you’ll have access to ongoing development, a clear grading structure, and genuine progression opportunities.   Also to note:

• £24,570 basic salary + lucrative uncapped commission
• Hybrid working (3 days office / 2 days home after probation)
• 21 days holiday (+ bank holidays + 4 days over Christmas)
• Flexible shift patterns
• Excellent training
• Mandatory office shutdown between Christmas & New Year
• Company pension scheme
• Company sick pay
• Free onsite parking
• Casual dress days and regular social events
• Mental Health Champions and wellbeing initiatives

This is a truly brilliant opportunity in Stone, Staffordshire for an experienced Customer Service professional to join an established, fast-growing business, offering fantastic career potential. To find out more, call Safer Hand Solutions and ask for Hannah Kirk, or apply today to be considered for the role. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you in regards to any other suitable vacancies.

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