Multi-lingual Account Manager

Written by SaferHands on 20 January 2026. Posted in

Multi-lingual Account Manager Languages: French, German, Italian Stafford Monday – Friday £25,000 to £30,000 (dependent on experience) + Uncapped Commission (Excellent Earning Potential) My client is an established and successful organisation based in Stafford, known for delivering unique service solutions and maintaining an outstanding global and local reputation. With a supportive and approachable management team and a collaborative culture, they continue to grow across international markets and I just LOVE recruiting for this client. Due to continued expansion, they are now seeking Multi-lingual Account Managers to join their thriving sales team. You will receive comprehensive training and ongoing support from day one, with a genuine opportunity to increase your earnings thanks to a competitive commission structure and strong OTE potential. If you are fluent in any of the following languages – French, German, Italian, – and feel confident reaching out to new customers to promote services via multiple communication channels, I want to hear from you! Role: As the Multi-lingual Account Manager, based in Stafford you will research and prospect new business, manage client relationships, and deliver outstanding account management and customer service. Key responsibilities include:

Proactively research and develop a pipeline of target companies.
Cold call and engage with new businesses to introduce the company and its solutions.
Respond to sales enquiries efficiently with competitive, tailored quotations.
Maintain consistent communication to follow up on calls, quotations, and leads.
Regularly liaise with existing customers to grow accounts and identify opportunities.
Communicate confidently with stakeholders at all professional levels.
Keep CRM records up to date, ensuring all activities are logged and monitored.
Achieve and exceed KPIs and sales targets.
Promote the company’s services through social media channels.

Requirements: The ideal candidate will be based locally to Stafford, have previous sales experience and fluency in at least one of the listed languages, as well as good English language skills for training purposes. Just as important – is a strong work ethic, self-motivation, and a positive, team-focused attitude! You should also be:

Resilient under pressure and able to manage a fast-paced workload.
Confident and enthusiastic about cold calling and engaging new clients.
Commercially minded with a solid understanding of sales processes.
A strong communicator who can adapt to diverse customer profiles.
Driven to provide high levels of service and solve client challenges.
A collaborative team player who aligns with the company’s values.
Proficient in IT, ideally with prior experience using CRM systems.

Additional Information:

My client has an unbelievably positive and collaborative working environment and supportive team. Many have joined here from similar companies within the same industry because of the great reputation they have locally!
Very achievable KPIs
Uncapped commission & low threshold
Performance bonus structure
Early finish on Fridays
Casual dress code
Company events and social incentives
On-site parking
Company pension
Sick pay
20 days holiday + bank holidays + your birthday off + around 2 weeks at Christmas
Ongoing training and professional development
Friendly, supportive management team

If you’re ready to bring your language skills and sales drive to an ambitious international business based in Stafford, please contact Safer Hand Solutions and ask for Hannah Kirk. Alternatively, apply now for immediate consideration. Please note that Safer Hand Solutions are acting as an employment agency on behalf of the client. By applying, you agree to register with us and for us to hold your details on file. Due to high volumes, we will only contact shortlisted applicants, but may be in touch about similar opportunities.

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Bid Writer

Written by SaferHands on 20 January 2026. Posted in

Bid Writer Fulltime Hybrid Stone, Staffordshire Up to £30k (+ performance-based bonus) This is a fantastic opportunity for an experienced bid writer to join a thriving team and company based in Stone, Staffordshire, who I honestly just love recruiting for. You will be working as part of an award winning (I have lost count of how many they won last year!), well-established family led company, that just genuinely offers and fosters a supportive and forward-thinking work culture. It is somewhere where you will be proud to work, and they ensure all their staff feel valued. Role: As the Bid Writer you will essentially be tasked with generating to-the-point and persuasive bid proposals, and to also create and carry out presentations to public sector (local authority) prospective clients. This position in Stone, Staffordshire, has come available due to expansion and demand, and as the Bid Writer you will be joining an existing small, but exceptionally successful, team consisting of one other Bid Writer, a Senior Bid Writer, and their Head of Bids. On a day-to-day basis, you could be expected to:

Ensure that you work to strict deadlines and achieve these internal and external time limits every time – you want to make sure that you and your team has the best likelihood of winning and securing the bid!
You will attend multiple meetings and will actively participate in these, adding valuable contributions.
Request information from colleagues, relevant parties and this also needs to be provided within set time limits and may require you to be confident and somewhat assertive at times.
Consistently update and improve the Bid Library.
Adapt and refine content where applicable to enhance bid responses, as well as re-write old proposals as and when suitable or required.
Initiate and build upon great working relationships both internally and externally.
Back all work up by proactively conducting research, both general market research and research into the specific client. This kind of research will also be expected of you before all meetings.
Submit completed proposal responses to the Senior Bid Writer or Head of Bid within agreed deadlines, escalating any issues as necessary.
Develop tailored responses and method statements for each bid, ensuring alignment with client requirements and effectively communicating key win themes.
Create presentations and supporting handouts for each proposal.
Review and analyse following a successful or unsuccessful bid to help improve future endeavours.
A flexible attitude is also expected when other departments might require assistance with copy write for newsletters, marketing material, other ad hoc documents – this won’t be on a regular basis, but the whole company are very collaborative, and this situation may occur.

Requirements: To be considered for the Bid Writer position in Stone, Staffordshire; you will ideally have 2 years’ experience in bid writing and proven ability to produce excellent sales and strategy documentation. If you have experience in copy writing/sales, you may be considered but individuals with bid experience will take precedence. Unfortunately, creative copy writers will not be the right fit for this position. Additional requirements for the Bid Writer role include:

Educated to degree level (preferable but not necessary).
The ability to demonstrate exceptional writing and English language skills.
You will be able to generate content that is concise, to-the-point and effective.
Excellent editing skills.
IT proficiency (inc. Microsoft office packages)
A forward-thinking, collaborative, and flexible approach with a great work ethic to mirror those around you – personality and culture fit is key.
Ability to confidently present bids, eloquently and succinctly in a professional manner.
Previous experience of managing a demanding workload, as well as reactively and efficiently prioritising tasks at hand.
Content needs to be accurate, so a keen attention to detail is especially important.

Additional Information:

25 days holiday (+ BH)
Excellent training, development, and progression opportunities
Competitive salary with annual reviews
Company pension
Christmas shut-down
Social events throughout the year
Private car park
Company sick pay scheme
Workplace Mental Health support/initiative
A gorgeous culture with a supportive senior leadership team

This is a truly brilliant opportunity in Stone, Staffordshire for an experienced Bid Writing professional to join an established, fast-growing business, offering fantastic career potential. To find out more, call Safer Hand Solutions and ask for Hannah Kirk, or apply today to be considered for the role. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you in regards to any other suitable vacancies.

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Customer Service Advisor

Written by SaferHands on 20 January 2026. Posted in

Customer Service Advisor Due to company growth, this is a fantastic opportunity for an experienced Customer Service professional to join a thriving team and company based in Stone, Staffordshire, who I honestly just love recruiting for. You will be working as part of an award winning, well-established, family led company, that offers and fosters a supportive and forward-thinking work culture. It is somewhere where you will be proud to work, and they ensure all their staff feel valued. They take pride in investing in their employees through continuous personal and professional development, structured progression pathways, and a collaborative work environment across the business as a whole.

Stone (Hybrid Working)
Salary: £24,570 + uncapped commission
Shifts worked on a rota basis / 37.5 hours per week:

Shifts as below:

Monday-Friday

8:00am to 4:30pm

9:30am to 6:00pm

12:00pm to 8:00pm

Saturday

8:00am to 2:00pm

The Role: As the Customer Service Advisor, you will join an exceptional team of 15, and whilst this is a challenging role, it is highly rewarding role where no two days are the same. You’ll also play a key part in achieving the company goal: helping people get out — and stay out — of debt. You’ll handle inbound and outbound calls, live chat, and emails, working with customers who may be experiencing financial difficulty. Using excellent listening, questioning, and negotiation skills, you’ll agree fair and affordable payment arrangements while adhering to client instructions and regulatory requirements. On a day-to-day basis, as the Contact Centre Agent, your responsibilities will include:

Handle inbound and outbound customer contact via phone, live chat, and email
Negotiate and agree affordable payment plans tailored to individual circumstances
Manage objections professionally and compassionately
Work collaboratively with your team to share best practice and improve performance
Accurately update systems and maintain detailed case notes
Work towards individual and team targets while delivering excellent customer service

Requirements To be successfully considered for the position of Customer Service Advisor, you will have a minimum of 1 year’s call centre experience, and a conscientious personality. In addition to this, you will also demonstrate:

Proven customer service experience, with excellent listening and communication skills
Great IT proficiency
Strong written and verbal English
Resilient and able to handle challenging conversations
Self-motivated and target-driven
Assertive yet compassionate approach
Strong negotiation and objection handling skills
Positive, friendly, and a team player
High attention to detail with the ability to multitask and adapt quickly

Additional Information This role can be very challenging at times, but you have a fantastic support network, approachable managers, and mental health support at hand if needed. Also to note, as I think it says it all – the wider team recently reported 100% recommendation rate in their employee survey!! To make sure you feel confident in your ability to carry out the role, you will engage in a dedicated two-week induction/training programme, providing in-depth knowledge of the industry, the systems, and clients. After probation, you’ll have access to ongoing development, a clear grading structure, and genuine progression opportunities. Also to note:

£24,570 basic salary + lucrative uncapped commission
Hybrid working (3 days office / 2 days home after probation)
21 days holiday (+ bank holidays + 4 days over Christmas)
Flexible shift patterns
Excellent training
Mandatory office shutdown between Christmas & New Year
Company pension scheme
Company sick pay
Free onsite parking
Casual dress days and regular social events
Mental Health Champions and wellbeing initiatives

This is a truly brilliant opportunity in Stone, Staffordshire for an experienced Customer Service professional to join an established, fast-growing business, offering fantastic career potential. To find out more, call Safer Hand Solutions and ask for Hannah Kirk, or apply today to be considered for the role. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you in regards to any other suitable vacancies.