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CAD Technician   An enthusiastic, service driven, and detail orientated CAD Technician is required for a local, industry-leading manufacturing company based in Trentham, that offer innovative and bespoke fixed furniture designs on a national scale.   £24,000 – £35,000 DOE Fulltime; Monday – Friday 8:30am-5pm Trentham   Role:   Working within a dynamic and well-established team based in Trentham, as the CAD Technician, you will work both autonomously and collaboratively, managing various projects at one time. This role will entail a combination of both design and technical duties, as well as regular client communication and project management.   You will have the full support of the wider CAD team and managers with excellent in-depth training, both initially and ongoing.   In addition to the above, as the CAD Technician you will:  

• Manage and plan multiple projects.
• Work closely with clients and other departments to understand design requirements.
• Take verbal direction and implement into designs/drawings and calculations from conception through to the final work.
• Prepare and produce documents and CAD layout drawings.
• Proof-read designs and drawings, identifying any errors and amending, as well as drafting and revising various aspects of designs, based on feedback too.
• Assist clients and colleagues with technical support and advise.
• Keep systems up to date with relevant information and communications.
• Take a proactive approach to training, development and learning.
• Efficiently prioritise tasks and manage multiple things at one time, as well as being able to work reactively if this is required from a client.

  Requirements   As the CAD Technician, you will live locally to Trentham and ideally have experience of working on a project basis, requiring you to be an organised and hardworking individual, with excellent customer service at the forefront too. In addition to this you will also present a proficiency in AutoCAD or 2D CAD software.   In addition to the above, you will have:  

• Experience of managing customers and projects would be ideal.
• Understand deadlines with the capabilities of working towards final end dates.
• Very high attention to detail and accuracy of work.
• Confident communicator across written and verbal conversations.
• Positive approach to problem solving and customer service.
• A team-focused attitude.
• Ability to work to strict deadlines.
• Demonstrable experience of managing a bus workload and being able to prioritise effectively.

  Further Information  

• Full support and development opportunities
• Quarterly reviews and pay appraisals
• Working within a strong, collaborative team
• Hands on, friendly and supportive management
• Onsite parking

    If you live local to Trentham, this is an incredible opportunity. For anyone looking to join a reputable Staffordshire business in a dynamic team with great development opportunities, call Safer Hand Solutions and ask for Hannah Kirk, or apply today to be considered for the role.   Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted but may contact you regarding any other suitable vacancies.  

Bid Writer Fulltime Hybrid Stone, Staffordshire Up to £30k (+ performance-based bonus)   This is a fantastic opportunity for an experienced bid writer to join a thriving team and company based in Stone, Staffordshire, who I honestly just love recruiting for.   You will be working as part of an award winning (I have lost count of how many they won last year!), well-established family led company, that just genuinely offers and fosters a supportive and forward-thinking work culture. It is somewhere where you will be proud to work, and they ensure all their staff feel valued.   Role: As the Bid Writer you will essentially be tasked with generating to-the-point and persuasive bid proposals, and to also create and carry out presentations to public sector (local authority) prospective clients. This position in Stone, Staffordshire, has come available due to expansion and demand, and as the Bid Writer you will be joining an existing small, but exceptionally successful, team consisting of one other Bid Writer, a Senior Bid Writer, and their Head of Bids. On a day-to-day basis, you could be expected to:

• Ensure that you work to strict deadlines and achieve these internal and external time limits every time – you want to make sure that you and your team has the best likelihood of winning and securing the bid!
• You will attend multiple meetings and will actively participate in these, adding valuable contributions.
• Request information from colleagues, relevant parties and this also needs to be provided within set time limits and may require you to be confident and somewhat assertive at times.
• Consistently update and improve the Bid Library.
• Adapt and refine content where applicable to enhance bid responses, as well as re-write old proposals as and when suitable or required.
• Initiate and build upon great working relationships both internally and externally.
• Back all work up by proactively conducting research, both general market research and research into the specific client. This kind of research will also be expected of you before all meetings.
• Submit completed proposal responses to the Senior Bid Writer or Head of Bid within agreed deadlines, escalating any issues as necessary.
• Develop tailored responses and method statements for each bid, ensuring alignment with client requirements and effectively communicating key win themes.
• Create presentations and supporting handouts for each proposal.
• Review and analyse following a successful or unsuccessful bid to help improve future endeavours.
• A flexible attitude is also expected when other departments might require assistance with copy write for newsletters, marketing material, other ad hoc documents – this won’t be on a regular basis, but the whole company are very collaborative, and this situation may occur.

Requirements: To be considered for the Bid Writer position in Stone, Staffordshire; you will ideally have 2 years’ experience in bid writing and proven ability to produce excellent sales and strategy documentation. If you have experience in copy writing/sales, you may be considered but individuals with bid experience will take precedence. Unfortunately, creative copy writers will not be the right fit for this position. Additional requirements for the Bid Writer role include:

• Educated to degree level (preferable but not necessary).
• The ability to demonstrate exceptional writing and English language skills.
• You will be able to generate content that is concise, to-the-point and effective.
• Excellent editing skills.
• IT proficiency (inc. Microsoft office packages)
• A forward-thinking, collaborative, and flexible approach with a great work ethic to mirror those around you - personality and culture fit is key.
• Ability to confidently present bids, eloquently and succinctly in a professional manner.
• Previous experience of managing a demanding workload, as well as reactively and efficiently prioritising tasks at hand.
• Content needs to be accurate, so a keen attention to detail is especially important.

Additional Information:

• 25 days holiday (+ BH)
• Excellent training, development, and progression opportunities
• Competitive salary with annual reviews
• Company pension
• Christmas shut-down
• Social events throughout the year
• Private car park
• Company sick pay scheme
• Workplace Mental Health support/initiative
• A gorgeous culture with a supportive senior leadership team

  This is a truly brilliant opportunity in Stone, Staffordshire for an experienced Bid Writing professional to join an established, fast-growing business, offering fantastic career potential. To find out more, call Safer Hand Solutions and ask for Hannah Kirk, or apply today to be considered for the role. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you in regards to any other suitable vacancies.

Customer Service Advisor   Due to company growth, this is a fantastic opportunity for an experienced Customer Service professional to join a thriving team and company based in Stone, Staffordshire, who I honestly just love recruiting for. You will be working as part of an award winning, well-established, family led company, that offers and fosters a supportive and forward-thinking work culture. It is somewhere where you will be proud to work, and they ensure all their staff feel valued. They take pride in investing in their employees through continuous personal and professional development, structured progression pathways, and a collaborative work environment across the business as a whole.

• Stone (Hybrid Working)
• Salary: £24,570 + uncapped commission
• Shifts worked on a rota basis / 37.5 hours per week:

 

Shifts as below:

Monday-Friday

8:00am to 4:30pm

9:30am to 6:00pm

12:00pm to 8:00pm

Saturday

8:00am to 2:00pm

The Role:   As the Customer Service Advisor, you will join an exceptional team of 15, and whilst this is a challenging role, it is highly rewarding role where no two days are the same. You’ll also play a key part in achieving the company goal: helping people get out — and stay out — of debt. You’ll handle inbound and outbound calls, live chat, and emails, working with customers who may be experiencing financial difficulty. Using excellent listening, questioning, and negotiation skills, you’ll agree fair and affordable payment arrangements while adhering to client instructions and regulatory requirements. On a day-to-day basis, as the Contact Centre Agent, your responsibilities will include:  

• Handle inbound and outbound customer contact via phone, live chat, and email
• Negotiate and agree affordable payment plans tailored to individual circumstances
• Manage objections professionally and compassionately
• Work collaboratively with your team to share best practice and improve performance
• Accurately update systems and maintain detailed case notes
• Work towards individual and team targets while delivering excellent customer service

Requirements To be successfully considered for the position of Customer Service Advisor, you will have a minimum of 1 year’s call centre experience, and a conscientious personality. In addition to this, you will also demonstrate:

• Proven customer service experience, with excellent listening and communication skills
• Great IT proficiency
• Strong written and verbal English
• Resilient and able to handle challenging conversations
• Self-motivated and target-driven
• Assertive yet compassionate approach
• Strong negotiation and objection handling skills
• Positive, friendly, and a team player
• High attention to detail with the ability to multitask and adapt quickly

Additional Information This role can be very challenging at times, but you have a fantastic support network, approachable managers, and mental health support at hand if needed. Also to note, as I think it says it all – the wider team recently reported 100% recommendation rate in their employee survey!! To make sure you feel confident in your ability to carry out the role, you will engage in a dedicated two-week induction/training programme, providing in-depth knowledge of the industry, the systems, and clients. After probation, you’ll have access to ongoing development, a clear grading structure, and genuine progression opportunities.   Also to note:

• £24,570 basic salary + lucrative uncapped commission
• Hybrid working (3 days office / 2 days home after probation)
• 21 days holiday (+ bank holidays + 4 days over Christmas)
• Flexible shift patterns
• Excellent training
• Mandatory office shutdown between Christmas & New Year
• Company pension scheme
• Company sick pay
• Free onsite parking
• Casual dress days and regular social events
• Mental Health Champions and wellbeing initiatives

This is a truly brilliant opportunity in Stone, Staffordshire for an experienced Customer Service professional to join an established, fast-growing business, offering fantastic career potential. To find out more, call Safer Hand Solutions and ask for Hannah Kirk, or apply today to be considered for the role. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you in regards to any other suitable vacancies.

Registered Manager Stoke on Trent Monday - Friday - Full time - 9am - 5pm £55k - £60k Plus performance bonuses My client is a Children's Residential Care Company. My client believes that no child should be disadvantaged and that all children should be part of a community. This is an excellent opportunity for an experienced Deputy Manager to grow and develop or an established Registered Manager to support the home. In return for hard work and commitment you can expect, in addition to competitive pay and conditions and a range of benefits, to have a high-quality induction and ongoing training and development. As the Registered Manager, you will be primarily responsible the running of the Children's Home in Stoke on Trent, with the support of the Responsible Individual. The Registered Manager will be:

• Develop comprehensive care plans, ensuring each young person has a tailored plan that addresses their care, education, social, emotional, cultural, therapeutic and health needs.
• Develop a great team, working closely with the recruitment team, bringing in the right people for the home.
• Working closely with the Responsible Individual and the homes' Management team, ensuring the highest level of care for the young people.
• Develop systems to consult young people about the care they receive.
• Assign a Key Worker to each young person to implement their care plan.
• Establish and monitor high-quality care standards in line with the quality standards and the Dudley Home's Statement of Purpose.
• Take responsibility for addressing any complaints or child protection concerns.
• Working closely with external agencies, parents, and carers to promote the welfare of the young people.
• Attend and contribute to care planning and review meetings as appropriate.
• Ensure the children in your service are cared for at the best possible standard.

The ideal candidate for the Registered Manager will have:

• Experience working with Local Authorities and Ofsted
• Proven track record as a Registered Manager or Deputy Manager.
• Passionate about making a difference to the lives of young people in care.
• At least 2 years' experience relating to residential care of children, with at least 1 year in a supervisory role within the 5 years.
• Level 3 in Children's Residential Care essential
• Level 5 in Leadership and Management for Residential Childcare preferred, if not then Level 5 must be enrolled within the first 6 months of starting the post.
• Understanding of The Quality Standards, SCCIF, childcare legislation, and regulatory requirements.
• Efficiency in planning, organising, budget control, resource allocation and team leadership.
• Confidence in effective verbal and written communication.
• Knowledge of the needs of children with behavioural, emotional, and social difficulties, including managing challenging behaviour.
• Full UK Manual Driver's Licence.

Our client offers job satisfaction, long term prospects, good pay and conditions, a pension, a range of share schemes, good training opportunities to help you achieve recognised qualifications and a range of specially developed benefits:

• Employee Assistance Service including free & confidential advice on a range of issues including medical, financial, housing, legal and tax
• Pension contributions
• Professional training, development, and career pathways
• Wellbeing Programme
• Recommend a Friend scheme
• Long Service Awards

If you have the relevant experience and are based in the Stoke on Trent area and would like to learn more, then please contact SaferHandSolutions  and ask for Anna Ashley. Alternatively, submit your application for consideration. Please note, SaferHandCare are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted but may contact you in regards to any other suitable vacancies.