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Contact Centre Agent Stafford, Staffordshire £26,250 Basic + Uncapped Commission Permanent Position Hybrid Working Available Safer Hand Solutions are proud to be working in partnership with a leading Staffordshire-based organisation to recruit a Contact Centre Agent on a permanent basis. This is an excellent opportunity to join a growing and successful business that offers a supportive working environment, excellent training, hybrid working, and an attractive commission structure. The Role As a Contact Centre Agent, you will be responsible for managing customer interactions via telephone, email, and live chat. You will support customers with enquiries, discuss solutions, and deliver a high standard of customer service. Working within a busy contact centre environment, you will receive full training and ongoing support to help you succeed and progress within the business. Key Responsibilities

• Handling inbound and outbound customer calls
• Responding to customer enquiries via email and live chat
• Building rapport with customers and providing excellent service
• Negotiating suitable solutions and payment arrangements
• Updating customer records accurately on internal systems
• Working towards individual and team targets
• Ensuring all customer interactions are handled professionally and compliantly

Candidate Requirements

• Previous experience within a contact centre, call centre, or customer service environment
• Strong communication and listening skills
• Good computer and administration skills
• Ability to work in a target-driven environment
• Excellent problem-solving and negotiation abilities
• Positive attitude and strong team-working skills

What's On Offer?

• £26,250 basic salary
• Uncapped commission scheme
• Hybrid working following successful training/probation
• Permanent contract
• Ongoing training and development
• Career progression opportunities
• Company pension
• Generous holiday allowance
• Free onsite parking
• Supportive and friendly working environment
• Rotating shift patterns

If you are an experienced Customer Service Advisor, Contact Centre Agent, Call Centre Advisor, or Customer Support Professional looking for your next opportunity, we would love to hear from you. Apply today through Safer Hand Solutions to take the next step in your career.

 

Audit Senior Lancaster Permanent - Full Time (37.5 hours per week) Hybrid working but must be local to office £36,000 - £39,000 per annum We’re working with one of the largest UK payroll providers, leading firm of Accountants and Business Advisers operating across the UK, Ireland and the Nordics. They are expanding and require talented individuals within Audit and Assurance.   ** To note, our client is very open to negotiations dependant on experience. They often have room to accommodate more senior employees so please still enquire.   About the Role   An excellent opportunity has arisen for an experienced Audit Senior to join a dynamic and forward-thinking Audit & Assurance team. This role offers the chance to be part of a collaborative environment where professional growth is supported and encouraged.   As an Audit Senior, you will play a pivotal role in the completion of audit fieldwork, planned substantive and analytical audit procedures, primarily conducted on-site at client premises. You will be responsible for the planning, execution, and completion of audit assignments, ensuring that audit files contain appropriate and sufficient documentation.   Additionally, you will prepare statutory financial statements from client data and identify high-risk areas, reporting key concerns to the Audit Manager or Partner. You will use your professional judgment to assess risk and ensure the integrity of financial information. As you progress in the role, you will take on additional responsibilities, including planning and finalising audit assignments.   Key Responsibilities:  

• Leading audit fieldwork and executing substantive and analytical procedures.
• Preparing audit documentation in compliance with regulatory standards.
• Reviewing financial statements and identifying key risk areas.
• Collaborating with Audit Managers and Partners to ensure client needs are met.
• Coaching, mentoring, and supporting junior team members in their development.
• Ensuring effective client communication throughout the audit process.

  Requirements:  

• ACA or ACCA qualified (or equivalent experience).
• Proven experience within an audit-focused role.
• Strong technical knowledge of audit procedures and financial reporting standards.
• Excellent communication and interpersonal skills.
• Ability to manage multiple assignments and meet deadlines.
• A proactive approach to problem-solving and client service.

  Additional Information:  

• Pension Scheme – Secure your future with a comprehensive pension plan.
• 33 Days Annual Leave – Achieve a healthy work-life balance with generous holiday entitlement.
• Life Assurance (4x Salary) – Supporting you and your family.
• Employee Referral Bonus – Be rewarded for bringing talent to the team.
• Employee Benefits Portal – Access to cashback and discounts on everyday purchases.
• Learning & Development Opportunities – Continuous support for professional and personal growth.
• Career Coaching – Ongoing career support and development.
• Birthday Day Off – Enjoy a day off on your special day.
• Enhanced Parental & Family Leave – Supporting you through life’s important moments.
• Social Events – A chance to connect and unwind with colleagues.

  This is a fantastic opportunity for an ambitious Audit Senior to further their career in a supportive and professional environment. If you are looking to take the next step in your journey, apply now to join a dynamic and growing team!   If you’re interested in something new and want to chat more, please call Hannah Kirk on 01782 438115 (op2) or apply for consideration.   Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you in regards to any other suitable vacancies.    

Accounts Assistant     A busy and growing logistics company based in Stoke-on-Trent is looking to recruit a Junior / Trainee Accounts Assistant to join their friendly finance team. This role is ideal for someone at the early stages of their accounting career who is studying AAT and is keen to gain hands-on experience.  

• NMW up to £28,000 (dependent of experience)
• Monday to Friday
• 8:00am – 5:30pm
• Stoke

  You’ll receive on-the-job training and support while assisting the team with day-to-day finance and administration tasks, working in a fast-paced but supportive environment.   Role:   As the Accounts Assistant, you will be joining a small team of 3, including the Finance Director.   You will be provided training and support for the below duties if you are slightly less experienced, but as the role progresses and as someone with previous experience, this role will consist of:  

• Assisting with sales invoicing
• Processing purchase ledger invoices
• Helping reconcile supplier statements
• Posting cash receipts with guidance from the team
• Assisting with expenses processing
• Raising order numbers and purchase orders
• Helping resolve basic invoice and account queries
• Maintaining records and supporting stock control
• General administration and finance support duties

  Requirements:   As the Accounts Assistant you will ideally be studying AAT or have achieved a level 1 or 2 AAT qualification, and are looking for somewhere to grow, learn and forge a long-term career in accounts.  

• Some office-based experience preferred (accounts experience beneficial but not essential)
• Basic experience or exposure to Sage 50 (Online) preferred
• Comfortable using Excel and keen to develop your skills
• Good attention to detail and willingness to learn
• Friendly, reliable, and able to work well as part of a team
• Positive attitude and interest in developing a career in finance

  Additional Information  

• Full training and ongoing support to encourage development
• Clear progression opportunities within the finance team
• Bonus and pension
• Statutory Sick Pay
• 20 days holiday + BH
• Maternity Leave
• Pension scheme
• Onsite carpark
• Christmas period shutdown
• Hands on, approachable and supportive management/directors

  This is brilliant opportunity for you to join an established, fast-growing business with great career prospects long-term. To find out more, call Safer Hand Solutions and ask for Hannah Kirk, or apply today to be considered for the role.   Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you regarding any other suitable vacancies.