• Generating new business opportunities through outbound sales activity, networking, and industry events.
• Building and developing relationships with distributors and clients across Europe.
• Delivering engaging presentations and tailored commercial proposals.
• Working closely with the European Business Development Manager, sales teams, and marketing colleagues.
• Managing sales pipelines and maintaining accurate CRM records.
• Attending European trade shows, client meetings, and networking events.

• Fluent in both German and English (essential).
• Previous experience in B2B sales, business development, account management, or a customer-facing commercial role would be advantageous.
• Confident communicator with strong relationship-building skills.
• Self-motivated, ambitious, and driven to succeed.
• Comfortable making outbound approaches and developing new business opportunities.
• Willingness to travel throughout Europe when required.
• Additional European language skills would be beneficial but not essential.

• Salary of £28,000 - £32,000 depending on experience.
• Attractive bonus structure.
• Hybrid working available.
• European travel opportunities.
• Ongoing training and career development.
• Opportunity to join a growing and successful international business.

Contact Centre Agent Stafford, Staffordshire £26,250 Basic + Uncapped Commission Permanent Position Hybrid Working Available Safer Hand Solutions are proud to be working in partnership with a leading Staffordshire-based organisation to recruit a Contact Centre Agent on a permanent basis. This is an excellent opportunity to join a growing and successful business that offers a supportive working environment, excellent training, hybrid working, and an attractive commission structure. The Role As a Contact Centre Agent, you will be responsible for managing customer interactions via telephone, email, and live chat. You will support customers with enquiries, discuss solutions, and deliver a high standard of customer service. Working within a busy contact centre environment, you will receive full training and ongoing support to help you succeed and progress within the business. Key Responsibilities

• Handling inbound and outbound customer calls
• Responding to customer enquiries via email and live chat
• Building rapport with customers and providing excellent service
• Negotiating suitable solutions and payment arrangements
• Updating customer records accurately on internal systems
• Working towards individual and team targets
• Ensuring all customer interactions are handled professionally and compliantly

Candidate Requirements

• Previous experience within a contact centre, call centre, or customer service environment
• Strong communication and listening skills
• Good computer and administration skills
• Ability to work in a target-driven environment
• Excellent problem-solving and negotiation abilities
• Positive attitude and strong team-working skills

What's On Offer?

• £26,250 basic salary
• Uncapped commission scheme
• Hybrid working following successful training/probation
• Permanent contract
• Ongoing training and development
• Career progression opportunities
• Company pension
• Generous holiday allowance
• Free onsite parking
• Supportive and friendly working environment
• Rotating shift patterns

If you are an experienced Customer Service Advisor, Contact Centre Agent, Call Centre Advisor, or Customer Support Professional looking for your next opportunity, we would love to hear from you. Apply today through Safer Hand Solutions to take the next step in your career.

 

Audit Senior Lancaster Permanent - Full Time (37.5 hours per week) Hybrid working but must be local to office £36,000 - £39,000 per annum We’re working with one of the largest UK payroll providers, leading firm of Accountants and Business Advisers operating across the UK, Ireland and the Nordics. They are expanding and require talented individuals within Audit and Assurance.   ** To note, our client is very open to negotiations dependant on experience. They often have room to accommodate more senior employees so please still enquire.   About the Role   An excellent opportunity has arisen for an experienced Audit Senior to join a dynamic and forward-thinking Audit & Assurance team. This role offers the chance to be part of a collaborative environment where professional growth is supported and encouraged.   As an Audit Senior, you will play a pivotal role in the completion of audit fieldwork, planned substantive and analytical audit procedures, primarily conducted on-site at client premises. You will be responsible for the planning, execution, and completion of audit assignments, ensuring that audit files contain appropriate and sufficient documentation.   Additionally, you will prepare statutory financial statements from client data and identify high-risk areas, reporting key concerns to the Audit Manager or Partner. You will use your professional judgment to assess risk and ensure the integrity of financial information. As you progress in the role, you will take on additional responsibilities, including planning and finalising audit assignments.   Key Responsibilities:  

• Leading audit fieldwork and executing substantive and analytical procedures.
• Preparing audit documentation in compliance with regulatory standards.
• Reviewing financial statements and identifying key risk areas.
• Collaborating with Audit Managers and Partners to ensure client needs are met.
• Coaching, mentoring, and supporting junior team members in their development.
• Ensuring effective client communication throughout the audit process.

  Requirements:  

• ACA or ACCA qualified (or equivalent experience).
• Proven experience within an audit-focused role.
• Strong technical knowledge of audit procedures and financial reporting standards.
• Excellent communication and interpersonal skills.
• Ability to manage multiple assignments and meet deadlines.
• A proactive approach to problem-solving and client service.

  Additional Information:  

• Pension Scheme – Secure your future with a comprehensive pension plan.
• 33 Days Annual Leave – Achieve a healthy work-life balance with generous holiday entitlement.
• Life Assurance (4x Salary) – Supporting you and your family.
• Employee Referral Bonus – Be rewarded for bringing talent to the team.
• Employee Benefits Portal – Access to cashback and discounts on everyday purchases.
• Learning & Development Opportunities – Continuous support for professional and personal growth.
• Career Coaching – Ongoing career support and development.
• Birthday Day Off – Enjoy a day off on your special day.
• Enhanced Parental & Family Leave – Supporting you through life’s important moments.
• Social Events – A chance to connect and unwind with colleagues.

  This is a fantastic opportunity for an ambitious Audit Senior to further their career in a supportive and professional environment. If you are looking to take the next step in your journey, apply now to join a dynamic and growing team!   If you’re interested in something new and want to chat more, please call Hannah Kirk on 01782 438115 (op2) or apply for consideration.   Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you in regards to any other suitable vacancies.    

Accounts Assistant     A busy and growing logistics company based in Stoke-on-Trent is looking to recruit a Junior / Trainee Accounts Assistant to join their friendly finance team. This role is ideal for someone at the early stages of their accounting career who is studying AAT and is keen to gain hands-on experience.  

• NMW up to £28,000 (dependent of experience)
• Monday to Friday
• 8:00am – 5:30pm
• Stoke

  You’ll receive on-the-job training and support while assisting the team with day-to-day finance and administration tasks, working in a fast-paced but supportive environment.   Role:   As the Accounts Assistant, you will be joining a small team of 3, including the Finance Director.   You will be provided training and support for the below duties if you are slightly less experienced, but as the role progresses and as someone with previous experience, this role will consist of:  

• Assisting with sales invoicing
• Processing purchase ledger invoices
• Helping reconcile supplier statements
• Posting cash receipts with guidance from the team
• Assisting with expenses processing
• Raising order numbers and purchase orders
• Helping resolve basic invoice and account queries
• Maintaining records and supporting stock control
• General administration and finance support duties

  Requirements:   As the Accounts Assistant you will ideally be studying AAT or have achieved a level 1 or 2 AAT qualification, and are looking for somewhere to grow, learn and forge a long-term career in accounts.  

• Some office-based experience preferred (accounts experience beneficial but not essential)
• Basic experience or exposure to Sage 50 (Online) preferred
• Comfortable using Excel and keen to develop your skills
• Good attention to detail and willingness to learn
• Friendly, reliable, and able to work well as part of a team
• Positive attitude and interest in developing a career in finance

  Additional Information  

• Full training and ongoing support to encourage development
• Clear progression opportunities within the finance team
• Bonus and pension
• Statutory Sick Pay
• 20 days holiday + BH
• Maternity Leave
• Pension scheme
• Onsite carpark
• Christmas period shutdown
• Hands on, approachable and supportive management/directors

  This is brilliant opportunity for you to join an established, fast-growing business with great career prospects long-term. To find out more, call Safer Hand Solutions and ask for Hannah Kirk, or apply today to be considered for the role.   Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you regarding any other suitable vacancies.    

CAD Technician   An enthusiastic, service driven, and detail orientated CAD Technician is required for a local, industry-leading manufacturing company based in Trentham, that offer innovative and bespoke fixed furniture designs on a national scale.   £24,000 – £35,000 DOE Fulltime; Monday – Friday 8:30am-5pm Trentham   Role:   Working within a dynamic and well-established team based in Trentham, as the CAD Technician, you will work both autonomously and collaboratively, managing various projects at one time. This role will entail a combination of both design and technical duties, as well as regular client communication and project management.   You will have the full support of the wider CAD team and managers with excellent in-depth training, both initially and ongoing.   In addition to the above, as the CAD Technician you will:  

• Manage and plan multiple projects.
• Work closely with clients and other departments to understand design requirements.
• Take verbal direction and implement into designs/drawings and calculations from conception through to the final work.
• Prepare and produce documents and CAD layout drawings.
• Proof-read designs and drawings, identifying any errors and amending, as well as drafting and revising various aspects of designs, based on feedback too.
• Assist clients and colleagues with technical support and advise.
• Keep systems up to date with relevant information and communications.
• Take a proactive approach to training, development and learning.
• Efficiently prioritise tasks and manage multiple things at one time, as well as being able to work reactively if this is required from a client.

  Requirements   As the CAD Technician, you will live locally to Trentham and ideally have experience of working on a project basis, requiring you to be an organised and hardworking individual, with excellent customer service at the forefront too. In addition to this you will also present a proficiency in AutoCAD or 2D CAD software.   In addition to the above, you will have:  

• Experience of managing customers and projects would be ideal.
• Understand deadlines with the capabilities of working towards final end dates.
• Very high attention to detail and accuracy of work.
• Confident communicator across written and verbal conversations.
• Positive approach to problem solving and customer service.
• A team-focused attitude.
• Ability to work to strict deadlines.
• Demonstrable experience of managing a bus workload and being able to prioritise effectively.

  Further Information  

• Full support and development opportunities
• Quarterly reviews and pay appraisals
• Working within a strong, collaborative team
• Hands on, friendly and supportive management
• Onsite parking

    If you live local to Trentham, this is an incredible opportunity. For anyone looking to join a reputable Staffordshire business in a dynamic team with great development opportunities, call Safer Hand Solutions and ask for Hannah Kirk, or apply today to be considered for the role.   Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted but may contact you regarding any other suitable vacancies.  

Registered Manager Stoke on Trent Monday - Friday - Full time - 9am - 5pm £55k - £60k Plus performance bonuses My client is a Children's Residential Care Company. My client believes that no child should be disadvantaged and that all children should be part of a community. This is an excellent opportunity for an experienced Deputy Manager to grow and develop or an established Registered Manager to support the home. In return for hard work and commitment you can expect, in addition to competitive pay and conditions and a range of benefits, to have a high-quality induction and ongoing training and development. As the Registered Manager, you will be primarily responsible the running of the Children's Home in Stoke on Trent, with the support of the Responsible Individual. The Registered Manager will be:

• Develop comprehensive care plans, ensuring each young person has a tailored plan that addresses their care, education, social, emotional, cultural, therapeutic and health needs.
• Develop a great team, working closely with the recruitment team, bringing in the right people for the home.
• Working closely with the Responsible Individual and the homes' Management team, ensuring the highest level of care for the young people.
• Develop systems to consult young people about the care they receive.
• Assign a Key Worker to each young person to implement their care plan.
• Establish and monitor high-quality care standards in line with the quality standards and the Dudley Home's Statement of Purpose.
• Take responsibility for addressing any complaints or child protection concerns.
• Working closely with external agencies, parents, and carers to promote the welfare of the young people.
• Attend and contribute to care planning and review meetings as appropriate.
• Ensure the children in your service are cared for at the best possible standard.

The ideal candidate for the Registered Manager will have:

• Experience working with Local Authorities and Ofsted
• Proven track record as a Registered Manager or Deputy Manager.
• Passionate about making a difference to the lives of young people in care.
• At least 2 years' experience relating to residential care of children, with at least 1 year in a supervisory role within the 5 years.
• Level 3 in Children's Residential Care essential
• Level 5 in Leadership and Management for Residential Childcare preferred, if not then Level 5 must be enrolled within the first 6 months of starting the post.
• Understanding of The Quality Standards, SCCIF, childcare legislation, and regulatory requirements.
• Efficiency in planning, organising, budget control, resource allocation and team leadership.
• Confidence in effective verbal and written communication.
• Knowledge of the needs of children with behavioural, emotional, and social difficulties, including managing challenging behaviour.
• Full UK Manual Driver's Licence.

Our client offers job satisfaction, long term prospects, good pay and conditions, a pension, a range of share schemes, good training opportunities to help you achieve recognised qualifications and a range of specially developed benefits:

• Employee Assistance Service including free & confidential advice on a range of issues including medical, financial, housing, legal and tax
• Pension contributions
• Professional training, development, and career pathways
• Wellbeing Programme
• Recommend a Friend scheme
• Long Service Awards

If you have the relevant experience and are based in the Stoke on Trent area and would like to learn more, then please contact SaferHandSolutions  and ask for Anna Ashley. Alternatively, submit your application for consideration. Please note, SaferHandCare are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted but may contact you in regards to any other suitable vacancies.

Children’s Residential Senior Support Worker           Redditch From £15.50 per hour + £70 per sleep in     My client is a well-known, Children’s Residential Care Company. My client believes that no child should be disadvantaged and that all children should be part of a community.   This is an excellent opportunity for a Team Leader to join the Children’s Home in Redditch, which has been rated as GOOD with Ofsted and works extremely well with external agencies including local authorities.   In return for hard work and commitment you can expect, in addition to competitive pay and conditions and a range of benefits, to have a high-quality induction and ongoing training and development.   As the Team Leader in Redditch home, you will be responsible for deputising in the Deputy Managers’ absence and supporting the Support Workers.   The Team Leader will be:  

• Leading and supervising a team of care staff in Redditch children's residential home.
• Providing guidance, support, and mentorship to staff.
• Ensuring the team adheres to policies, procedures, and safeguarding regulations.
• Conducting staff meetings, appraisals, and performance reviews.
• Supporting with staff rotas and shift planning
• Ensuring the wellbeing, safety and welfare of the young people in the home.
• Responding appropriately to any incidents, safeguarding concerns or disclosures.
• Providing emotional and practical support to children, ensuring their needs are met.
• Creating and maintaining care plans tailored to individual children’s needs.
• Encouraging children’s independence, life skills, and positive behaviours.
• Supporting with education, activities, and social engagement.
• Addressing and managing challenging behaviours using de-escalation techniques.
• Maintaining accurate records of children’s care plans, daily logs, and incidents.
• Ensuring compliance with Ofsted regulations and Children’s Home Standards.
• Completing risk assessments and following health and safety protocols.
• Monitoring and ensuring compliance with legislation and organizational policies.
• Participating in inspections and audits, providing evidence of good practice.
• Working alongside social workers, therapists, teachers, and healthcare professionals.
• Attending and contributing to multi-disciplinary meetings.

  The ideal candidate for the Team Leader will have:  

• NVQ Level 3/4 Residential Childcare.
• Experience working within a Children’s setting, at least 2 years.
• Experience in a supervisory or leadership role.
• Safeguarding training and knowledge of child protection procedures.
• Empathy, patience, and resilience when working with vulnerable children.
• Strong communication and interpersonal skills.
• Ability to handle challenging behaviours effectively.
• Excellent organizational and administrative skills.

    Our client offers job satisfaction, long term prospects, good pay and conditions, a pension, a range of share schemes, good training opportunities to help you achieve recognised qualifications and a range of specially developed benefits:  

• Employee Assistance Service including free & confidential advice on a range of issues including medical, financial, housing, legal and tax
• Pension contributions
• Professional training, development, and career pathways
• Wellbeing Programme
• Recommend a Friend scheme
• Long Service Awards

If you have the relevant experience and are based in the Redditch area and would like to learn more, then please contact SaferHandSolutions and ask for Anna Ashley. Alternatively, submit your application for consideration. Please note, SaferHandCare are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted but may contact you in regards to any other suitable vacancies.